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How Convenience Store Consolidation is Disrupting the QSR Foodservice Industry

and How Loss Prevention Can Help

September 10, 2024

DTiQ

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The convenience store industry is heating up with big acquisitions on the horizon. Alimentation Couche-Tard, owner of Circle K, is making waves with its plans to acquire 7-Eleven and GetGo Café + Markets. This consolidation is set to significantly boost the food service capabilities of convenience stores, directly challenging quick-service restaurants (QSRs) for market share.

Consumer behavior is shifting—more people are turning to convenience stores for their food needs. Recent data shows a growing preference for prepared foods at c-stores over traditional fast food, with price being a key factor. As these stores enhance their foodservice offerings, they’re not just competing with QSRs; they’re redefining what customers expect from a quick, convenient meal option.

“Consumers appear to be increasingly gravitating to prepared food and beverage offerings in convenience stores, ramping up the competitive intensity between c-stores and QSRs, and making 2024 a potentially pivotal year for foodservice in convenience.”

- Technomic Principal Donna Hood Crecca

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Why This Matters for Convenience Stores and QSRs

QSRs and C-stores now meet head-to-head in similar playing fields of competition. For convenience stores, this trend is a technological and digital transformation investment opportunity to expand their customer base and enhance their brand. The addition of 7-Eleven’s robust food service operation would allow Circle K to compete even more directly with QSRs, leveraging existing brands like Laredo Taco Company and Speedy Café to attract customers looking for quality and convenience.

“Couche-Tard said food made up about 12% of its sales systemwide, with the goal of driving up that number to 20%.”

For QSRs, it’s a wake-up call to encourage innovation and differentiation to maintain high customer engagement and loyalty. With convenience stores ramping up their food offerings, QSRs need to double down on what sets them apart—whether that’s speed, service, or specialized menus.

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How DTiQ Can Support Your Business in This New Landscape

At DTiQ, we understand that staying ahead in this evolving market requires more than just great products—it requires operational excellence. Here’s how our solutions can help:

Insightful Analytics: Our advanced analytics tools help you understand customer preferences and optimize your product offerings, keeping you ahead of the curve.

Operational Visibility: With our video-based solutions, you can monitor store operations in real time, ensuring food safety, employee performance, and exceptional customer service.

Efficiency and Consistency: DTiQ’s solutions streamline operations, reduce inconsistencies, and enhance productivity, helping you deliver a consistent, high-quality experience every time.

As the lines between convenience stores and QSRs blur, it's crucial to adapt quickly. With DTiQ, you get the insights and tools you need to thrive in a competitive landscape. Let's connect and explore how we can support your growth and success.

How Convenience Store Consolidation is Disrupting the QSR Foodservice Industry

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