DTiQ's SmartDispute

Transforming Chargeback and Refund Management with Cutting-Edge Technology
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Built for Restaurant Owners, Operators, & Franchisors
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Handle disputes, chargebacks and refunds with one dashboard
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Recover lost revenue from disputed orders and improve operational efficiency
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Comprehensive reporting for third-party platforms like Uber Eats and DoorDash

In an age where third-party delivery services like Uber Eats, DoorDash, and GrubHub have become essential for business growth...

Managing chargebacks and refunds has never been more challenging—or more critical to your bottom line. That's why DTiQ is proud to introduce SmartDispute, the ultimate technology-driven solution to protect your business from unnecessary losses.

SmartDispute takes a proactive approach, allowing businesses to handle disputes, chargebacks, and refunds with greater speed, accuracy, and confidence.

Who Can Benefit from SmartDispute?

Restaurants Owners: Ensure accuracy in delivery orders and reduce the financial burden caused by disputes with third-party delivery apps. Handle disputes across multiple locations with ease, ensuring every chargeback is addressed consistently and promptly.  

Franchisor: A dispute solution for your entire network, enhancing operational efficiency and customer experience across every store.
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SmartDispute has been a game-changer for my business! With delivery being almost 15% of my monthly sales, I saw an immediate return on investment. As a McDonald’s owner operator, I spent hours disputing chargebacks and I simply did not have the time to effectively provide the evidence to appeal. DTiQ’s SmartDispute service and their team of human reviewers have given me critical time back in my week to focus on my restaurants.

Chris Walach
Owner Operator, Walach Enterprises
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SmartDispute is an exceptional new tool that alleviates the stress of following up on delivery refund disputes and returns a consistent amount of refunds disputed. Again, a true cost and time benefit to the restaurant (0 work for the restaurant in the process). A true and measurable success.

Nick Fischer
 McDonald’s Licensee
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Temas de auditoría

Las auditorías se pueden personalizar completamente en función de las necesidades de Tu negocio. ¿Buscas algo de inspiración? Estos son los temas comunes que normalmente se exploran.
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Fraude transaccional

Los auditores lo alertan sobre los casos de fraude transaccional, lo que te permite detectar y detener el fraude.
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Cumplimiento operativo

Asegúrate de que tu equipo mantenga los estándares de tu marca. Las auditorías señalan los problemas de cumplimiento en torno a las áreas de interés.
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Rapidez del servicio

La supervisión de la velocidad del servicio es crucial, ya que afecta directamente a la satisfacción del cliente, la eficiencia operativa y el éxito general.
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Productividad de los empleados

Observa cuándo los empleados son productivos y aprovecha las oportunidades de formación cuando no lo son.
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Rendimiento de apertura/cierre de tiendas

Las aperturas tardías y los cierres anticipados pueden ser perjudiciales; vigílelo mediante auditorías personalizadas.
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Seguridad alimentaria

Supervisa las áreas de preparación de alimentos, asegurándote de optimizar la preparación de los alimentos y mantener a todos a salvo.
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Seguridad y protección

Mantén al personal y clientes seguros, vigilando la operativa en todo momento.
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Learn more about SmartDispute