DTiQ's SmartDispute

Transforming Chargeback and Refund Management with Cutting-Edge Technology

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Built for Restaurant Owners, Operators, & Franchisors

Handle disputes, chargebacks and refunds with one dashboard

Recover lost revenue from disputed orders and improve operational efficiency

Comprehensive reporting for third-party platforms like Uber Eats and DoorDash

In an age where third-party delivery services like Uber Eats, DoorDash, and GrubHub have become essential for business growth...

Managing chargebacks and refunds has never been more challenging—or more critical to your bottom line. That's why DTiQ is proud to introduce SmartDispute, the ultimate technology-driven solution to protect your business from unnecessary losses.

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SmartDispute takes a proactive approach, allowing businesses to handle disputes, chargebacks, and refunds with greater speed, accuracy, and confidence.

Who Can Benefit from SmartDispute?

Restaurants Owners: Ensure accuracy in delivery orders and reduce the financial burden caused by disputes with third-party delivery apps. Handle disputes across multiple locations with ease, ensuring every chargeback is addressed consistently and promptly.

Franchisor: A dispute solution for your entire network, enhancing operational efficiency and customer experience across every store.

SmartDispute has been a game-changer for my business! With delivery being almost 15% of my monthly sales, I saw an immediate return on investment. As a McDonald’s owner operator, I spent hours disputing chargebacks and I simply did not have the time to effectively provide the evidence to appeal. DTiQ’s SmartDispute service and their team of human reviewers have given me critical time back in my week to focus on my restaurants.

Chris Walach

Owner Operator, Walach Enterprises

SmartDispute is an exceptional new tool that alleviates the stress of following up on delivery refund disputes and returns a consistent amount of refunds disputed. Again, a true cost and time benefit to the restaurant (0 work for the restaurant in the process). A true and measurable success.

Nick Fischer

McDonald’s Licensee

What Makes SmartDispute Different?

Video-Powered Dispute Resolution

SmartDispute utilizes DTiQ’s 360iQ system, giving businesses access to real-time and archived video footage of every transaction in dispute. If a customer claims an order was incomplete or incorrect, you’ll have video evidence that speaks for itself. This not only strengthens your case but significantly increases the likelihood of winning disputes.

End-to-End Dispute Management:

Our SmartDispute program manages disputes directly in your third-party platforms like Uber Eats and DoorDash, submitting evidence, and following up via email with all required information—For you. DTiQ acts as your representative, saving you time and effort while securing the best possible outcomes.

Cloud-Based Video Archive:

Video footage of disputed transactions are automatically archived in DTiQ’s secure cloud storage, ensuring that video recordings are readily available should it be needed. Say goodbye to endless searches through footage—SmartDispute does it for you.

Comprehensive Monthly Reporting:

Stay informed with reporting that summarize all disputed transactions, their outcomes, and any notable trends. Whether it’s consistently missing items or specific delivery issues, these insights help you tackle recurring problems head-on.

Increase Your ROI:

With SmartDispute, the return on investment is clear. By reducing chargebacks and recovering revenue from disputed orders, SmartDispute enhances your bottom line while improving operational efficiency.

Learn more about SmartDispute

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