Loss Prevention
Identify problems, take action, and protect your business and profits.
Speed of Service

Deliver fast, exceptional service in your C-Store, QSR or Drive-Thru, keeping customers coming back.
Safety
Identify and mitigate risks. Prevent safety problems rather than reacting to them.
Customer Experience
Deliver exceptional customer experiences that build loyalty and grow your bottom line.
Download Our White Paper on Retail Loss Prevention
Get strategies to enhance security, reduce losses, and optimize operations.
Download Now
QSR

Serve up a great guest experience every time. DTiQ gives QSRs the edge in a competitive market.
Retail

Revolutionize your retail security and loss prevention efforts with DTiQ’s
offerings designed for retail leaders.
C-store

DTiQ offers cutting-edge video surveillance and loss prevention solutions for C-store owners.
Thousands of businesses trust DTiQ for their Operational Excellence
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Enhance security and safeguard against loss with integrated video surveillance and AI-driven insights.
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Boost profits and elevate customer experience with real-time AI alerts and seamless integration of video and POS data.
Remote and Field Auditing Services

Mitigate loss and ensure compliance with DTiQ conducted operational audits.
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Maximize drive-thru efficiency and enhance customer service with AI-powered drive-thru timer, gamification, and dashboard.
What We Achieved With Our Products
DTIQ has been great to work with.

Jim Cagle, Owner/Operator at J&L Sandwiches & Green Horizon

360iQ’s integration with our POS system is invaluable.

Rodney Brent, Senior Director of Facilities at TXB

We are so grateful that we have DTiQ.

Mandy Ristic, Operating Partner OM GROUP

We’re using the SmartAudit™ services to educate and train our staff.

Brooke Whitney, District Manager of 9 Dunkin' locations

We’re much more aware of our Subway store operations through our SmartAudit™ reports.

Marco Antonio Marquez and Enrique Mier y Tan, Owners of Subway Baja

I’m able to pair transaction receipts with video footage through my reports.

Luis Candelaria, Director of Operations at 21 Dunkin' locations

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Download Our White Paper on Retail Loss Prevention
Get strategies to enhance security, reduce losses, and optimize operations.
Download Now
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DTiQ's SmartDispute

Transforming Chargeback and Refund Management with Cutting-Edge Technology
  • Built for Restaurant Owners, Operators, & Franchisors
  • Handle disputes, chargebacks and refunds with one dashboard
  • Recover lost revenue from disputed orders and improve operational efficiency
  • Comprehensive reporting for third-party platforms like Uber Eats and DoorDash

As third-party delivery services like Uber Eats, DoorDash, and GrubHub become vital for business growth, managing chargebacks and refunds has become more disruptive to profits than ever before.

DTiQ is proud to introduce SmartDispute—the ultimate technology-driven solution that proactively safeguards your business from unnecessary losses by enabling faster, more accurate, and more confident handling of disputes, chargebacks, and refunds.
Who Can Benefit from SmartDispute?
Restaurant Owners: Reduce financial burdens caused by disputes with third-party delivery apps. Handle disputes across multiple locations with ease, ensuring every chargeback is addressed consistently and promptly.

Franchisor: A dispute solution for your entire network, enhancing operational efficiency and customer experience across every store.

What Makes SmartDispute Different?

  • Video-Powered Dispute
Resolution

SmartDispute utilizes DTiQ’s 360iQ system, giving businesses access to real-time and archived video footage of every transaction in dispute. If a customer claims an order was incomplete or incorrect, you’ll have video evidence that speaks for itself. This strengthens your case and significantly increases the likelihood of winning disputes.

  • End-to-End Dispute Management:

Our SmartDispute program manages disputes directly in your third-party platforms like Uber Eats and DoorDash, submitting evidence and following up via email with all required information—for you. DTiQ acts as your representative, saving you time and effort while securing the best possible outcomes.

  • Cloud-Based Video Archive:

Video footage of disputed transactions are automatically archived in DTiQ’s secure cloud storage, ensuring that video recordings are readily available should they be needed. Say goodbye to endless searches through footage—SmartDispute does it for you.

  • Comprehensive Monthly Reporting:

Stay informed with reporting that summarizes all disputed transactions, their outcomes, and any notable trends. Whether it’s consistently missing items or specific delivery issues, these insights help you tackle recurring problems head-on.

  • Increase Your ROI:

The return on investment with SmartDispute is clear. By reducing chargebacks and recovering revenue from disputed orders, SmartDispute enhances your bottom line while improving operational efficiency.

Success Stories

I have all my facts straight before addressing loss prevention issues.

Luis Candelaria, Director of Operations at 21 Dunkin' locations

Our SmartAudit™ reports track the cleanliness of our stores to immediately follow up with our team and set training guidelines.

Marco Antonio Marquez and Enrique Mier y Tan, Owners of Subway Baja

Our customer success leader has been instrumental in training our staff.

Brooke Whitney, District Manager of 9 Dunkin' locations

Our cameras are used for loss prevention and in place to protect us, our guests and our employees.

Mandy Ristic, Operating Partner OM GROUP

It records the transaction journals digitally aiding in incident resolution and enhancing loss prevention efforts.

Rodney Brent, Senior Director of Facilities at TXB

We use 360iQ daily for GM’s opening store on time and making sure staff is arriving.

Jim Cagle, Owner/Operator at J&L Sandwiches & Green Horizon

Thousands of businesses trust DTiQ for their Operational Excellence.

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Learn more about SmartDispute
Discover SmartDispute
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A trusted partner delivering measurable outcomes through advanced video analytics and operational solutions.

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