Customer Experience Management

Increase customer loyalty and improve employee engagement by mastering retail cannabis customer experience with DTiQ's mystery shops.
mounted security camera
Search, store, and share footage of incidents (fraud, theft, crime) so they’re available and accessible whenever you need them
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Flag suspicious activity right at the source
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Provide custom reporting for transaction reporting, custom alerts, and audit findings
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Get access to 24/7/365 support, ensuring you have help whenever you need it

Benefits of DTiQ for your cannabis retail operation

1

Mystery shopping for the modern age

Benefit from video-based modern mystery shop audits conducted by DTiQ’s trained professionals.
2

Train your team with ease

DTiQ enhances employee engagement and performance through impactful training and awareness campaigns.
3

Partner with retail-specific industry leaders

Leverage a team of industry leaders, trained on your team's retail-specific needs.
3

Easily monitor your business from anywhere

Gone are the days of hours spent commuting between locations and struggling to know what’s going on from place to place.
4

Large-scale loss prevention effort at a fraction of the cost

Scaling up a loss prevention function takes countless hours and millions of dollars — until now.
A hand holding a payment terminal on one side of the counter. A man is on the other side of the counter, handing over a credit card.

Receive key insights into employee productivity and policy compliance through these mystery shop programs.

LP initiatives include targeted retail education sessions designed to proactively equip employees with the tools and knowledge essential for success.

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DTiQ specializes in retail loss prevention, helping businesses outsource exception-based reporting, program design, physical security, resource allocation planning, and more

Business performance is in the palm of your hand with customized dashboards, tailored reporting, live sales, and detailed transaction overviews

Launch a loss prevention program without the cost and time associated with bringing in a net-new entire team.

Optimize dispensary performance with DTiQ

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Cleanliness

Identify procedural errors, productivity issues, and cleanliness standards affecting your dispensary's guest experience, crucial for customer satisfaction and positive reviews.
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Compliance

Ensure ID verification and alignment with your dispensary's mission among employees to maintain policy adherence and a welcoming environment for guests, fostering productivity.
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Reviews

Enhance online dispensary reviews by addressing areas for improvement, leading to a more positive guest experience and increased foot traffic.

Global cannabis market size is expected to

‍exceed $75 billion by 2025

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Over 1,000 new cannabis dispensaries opened in the U.S. in 2023, bringing the total to more than 7,500 nationwide.

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Remote Audits

Meet with your dedicated success team

Bill Angiolillo

Phone: (781) 727-2246

Email: wangiolillo@dtiq.com

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Let's meet!

See DTiQ in action

Supercharge your customer experience management.
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