Case Study

Case study - Mickey Mart

Rachel Bienvenue

In This Article

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Case Study

DTiQ Business Transformation Study

I currently handle all Loss Prevention for the company. Additionally, I supervise a few stores and handle pricing for various products.

DTiQ System Utilization

We use the system mostly for spot checking things like customer service, theft (both internal and external), accidents, etc. I use it daily, as do our store supervisors and managers and even the owners occasionally.

“The system helps to keep employees on their toes. We often watch the stores live and will call to address concerns right on the spot, which really lets them know we are paying close attention.”

DTiQ System Utilization

We have been with DTiQ for over 2 years. We use the system mostly for spot checking things like customer service, theft (both internal and external), accidents, etc. I use it daily, as do our store supervisors and managers and even the owners occasionally.

The system helps to keep employees on their toes. We often watch the stores live and will call to address concerns right on the spot, which really lets them know we are paying close attention.

The SmartAudit™ are particularly helpful because they are easy to search through. They’ve helped us to improve employee training and also catch some incidents of theft.

Although we operate very different types of concepts, I find that the DTiQ system helps us both within our convenience stores and restaurants in much the same way. There are certainly a couple of operational differences (i.e. in convenience stores, ticket times are not important) but on the whole we are looking at the same issues. Customer service and cleanliness, for example, are universal and DTiQ helps us to monitor both.

DTiQ Saves the Day

Around 2 months ago I was able to uncover product theft at one of our c-store locations and the DTiQ system really played a critical role. I caught onto a cash shortage and upon review found that the store clerk was handing cigarettes out the window for free. We quickly provided the video footage to the police department and the employee was terminated and arrested.

Overall, I find that the DTiQ system helps with Loss Prevention, protecting company assets and employee behavior. It’s a tool that my team and I utilize every day.

Case study - Mickey Mart

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