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DTiQ’s SmartDispute is Here – A Game-Changer in Chargeback and Refund Management

October 25, 2024

Izzy Esber

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Running a business in today’s fast-paced world means staying on top of every detail, including the ever-growing challenge of managing third-party delivery disputes. Whether it’s missing items, incorrect orders, or fraudulent claims, chargebacks and refunds are cutting into profits. That’s why DTiQ has developed SmartDispute, a revolutionary new solution designed to streamline the dispute resolution process using state-of-the-art technology.‍

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What is SmartDispute, and how does it work?

At its core, SmartDispute is powered by DTiQ’s advanced 360iQ technology, combining the best in cloud storage, video surveillance, and POS data integration. When disputes arise—whether from Uber Eats, DoorDash, or any other delivery platform—our SmartDispute solution links relevant transaction data to the corresponding video footage from your store, creating an irrefutable record of the event.

This data is then submitted directly to third-party platforms, along with a detailed review of the transaction. DTiQ acts as your partner, handling disputes on your behalf, entering claims, and following up with the necessary video evidence.

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Here’s why SmartDispute is changing the game:

1. Unmatched Efficiency and Accuracy

The power of video evidence cannot be overstated. With SmartDispute, every transaction is backed by clear, timestamped footage, meaning there’s no more "he said, she said." Whether a customer claims that an item was missing, or a delivery wasn’t received, the video tells the real story.

For restaurants, this means faster resolution of disputes, fewer chargebacks, and ultimately, less time spent digging through manual records or footage. DTiQ’s SmartDispute solution pulls the footage, ensuring that the dispute process is fast, accurate, and effortless––protecting your business from end-to-end.

2. Reduce Financial Losses from Chargebacks

Chargebacks and refunds can quickly pile up, especially with the rise of third-party delivery services. These disputes often fall outside the direct control of the business, resulting in avoidable financial loss. SmartDispute allows businesses to push back—accurately and effectively—by providing the hard evidence needed to win these cases.

Your business can recover revenue that might otherwise have been lost. You can rest easy knowing that your disputes are in capable hands, and each chargeback is given the attention it deserves.

3. Built-In Cloud Storage and Reporting

One of the key features of SmartDispute is its use of cloud technology to archive all video and transaction data. As required disputed transactions are stored in DTiQ’s secure 360iQ cloud, ready for easy access whenever needed.

Beyond simply managing disputes, SmartDispute provides a client portal for reporting that outlines each dispute, the results, and patterns that can help identify recurring issues. Did a particular item go missing from orders multiple times? Are certain delivery platforms causing more problems than others? These insights allow businesses to make informed decisions and improve operational efficiency.

4. The Competitive Edge for Modern Businesses

Third-party delivery services are here to stay, and with them come challenges that businesses must address head-on. DTiQ’s SmartDispute empowers businesses to be proactive, not reactive, when dealing with chargebacks and refunds. By leveraging technology to handle disputes, businesses can protect their revenue, enhance customer satisfaction, and stay ahead of the competition.

In a world where every dollar counts, SmartDispute helps businesses recover what they’re owed—and keeps their focus where it belongs: on delivering great customer experiences.

Ready to help redefine dispute management?

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Coming soon: SmartDispute

Be among the first to streamline your dispute resolution process with SmartDispute, DTiQ’s latest solution designed to simplify and enhance how you manage disputes.

DTiQ’s SmartDispute is Here – A Game-Changer in Chargeback and Refund Management

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