Resolve Operational Issues Faster with
Real-Time
AI Analytics
ACTIONiQ delivers AI-powered detection and real-time alerts so your team can focus on the critical conditions that require immediate attention.
Real-Time Operational Awareness
Transform delayed performance reporting into immediate operational impact with real-time zone monitoring.
The Front Counter Sat Empty at Noon, and You Only Knew When Sales Came In Low
Staffing issues at the register impacted service during the surge. The report shows the missed revenue when it's too late to fix.
An Unstaffed Counter Triggers an Alert, So a Team Member Steps In Right Away
ACTIONiQ helps flag the empty service zone in real time. Your manager reassigns a crew member on the spot.
ACTIONiQ:
AI-Powered Operational Awareness & Video Analytics
Detect operational exceptions as they happen and alert store teams instantly. Transform raw camera footage into measurable performance metrics across all locations.
ACTIONiQ converts security video into real-time operational awareness by identifying exceptions as they occur.
Store managers receive immediate alerts, analyze customer flow heatmaps, and track entry trends to optimize layout and staffing. Accessible from any device with secure cloud storage, ACTIONiQ simplifies multi-unit management without requiring hardware upgrades.
Turn Existing Video Into Real Time Operations Intelligence
ACTIONiQ applies advanced analytics to your video feeds. Spot queues, track flow, and resolve issues fast.
| ActionIQ · AI + Operational Intelligence | VideoIQ · Standard | |||||
|---|---|---|---|---|---|---|
| Feature |  Service Insights |
 In-Store Speed of Service |
 Snapshot AI |
 Entry Count |
 Heatmaps |
 Snapshot Audits |
| Problem | Queue buildup and coverage gaps go unnoticed until wait times rise or sales are lost. | Teams lack objective insight into how long guests wait and where service slows. | Execution issues appear only at specific moments, and no one can see every location. | Operators lack clear visibility into how many guests enter each area. | Traffic patterns stay hidden, making staffing and layout decisions for guesswork. | Regional managers waste hours driving between retail sites or scrubbing through security feeds just to verify basic store standards. |
| Solution | Monitors defined zones for queues, surges, staff presence, and coverage gaps. | Measures customer flow, queue dynamics, service timing, and throughput via video analytics. | Runs scheduled AI reviews of configured camera views to flag conditions and exceptions. | Tracks guest entry counts by defined area or location. | Visualizes in-store traffic to surface high-activity zones. | Automated Snapshot Audits capture scheduled images from existing store cameras, compiling standardized visual reports. |
| Key Benefit | Managers respond to service conditions in the moment, not after the fact. | Better staffing and process decisions grounded in observed performance. | Remote oversight focused on exceptions, not constant manual review. | Reliable guest volume visibility by area and location. | Smarter staffing and layout decisions are backed by real traffic data. | Cuts multi-site travel costs and eliminates video review fatigue by delivering visual data to decision-makers. |
| Best Used For | Peak periods where fast response protects the guest experience. | Comparing service performance across stores and pinpointing slow windows. | Cleanliness checks, unattended zones, and policy compliance across sites. | Measuring and comparing foot traffic across areas or stores. | Optimizing store flow, merchandising placement, and staff coverage. | Multi-location retail compliance, merchandising audits, and remote operational checks. |
| Output | Real-time alerts when configured thresholds are exceeded. Portfolio and Store Dashboards, exportable alert reports. | Service timing and throughput analytics with store-to-store, day-to-day, week-to-week comparisons. Portfolio and Store Dashboards, exportable reports. Rolling average Speed of Service and live Queue length available on the PVM screen in the Kitchen area. | Flagged events with structured, reviewable visibility. Sharable reports, and report history. | Guest entry counts by defined area or location. Traffic count charts, video review, Entry KPIs, exportable reports. With DATAiQ – sales value, average sales. | Visual heatmap overlays of in-store activity. | A daily visual compliance report containing time-stamped camera snapshots, store identification, and flagged discrepancies. |
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Proactive Operational Intelligence for Peak Restaurant Performance
Protect the Guest Experience During the Shift
When demand rises, or a queue exceeds a defined threshold, ACTIONiQ alerts the appropriate team through configurable notifications in the DTiQ 360iQ platform or via email, SMS, or the mobile app, so the restaurant can assess the situation and respond before delays affect more guests.
Keeping Standards Consistent Across Locations
With scheduled AI-assisted reviews, leaders running multiple locations can keep a closer eye on dining room cleanliness, staffing coverage, and key policy issues throughout the day and across every site, instead of depending on occasional manual spot checks.
See Exactly Where Service Issues Lie
Slow service rarely announces itself. ACTIONiQ measures customer flow, entry counts, queue conditions, wait times, and service timing across every location and daypart. So instead of guessing why lunch drags at one store but not another, you see it. Spot the exact window where lines back up, then adjust staffing, coaching, and process to fix it.
Investigate and Verify with Confidence
Because ACTIONiQ integrates with VIDEOiQ, operators retain fast access to live and recorded video for customer complaints, incidents, liability claims, and remote site visibility while adding AI-powered operational awareness on top of existing camera infrastructure.
Intelligent Video AI & Analytics
for Every Operation
Transform your video feeds into actionable intelligence. We offer straightforward deployment for current operators upgrading systems, new customers, and partners expanding sales offerings.
Existing VIDEOiQ Customers
ACTIONiQ Turns Your VIDEOiQ Feeds Into Real Intelligence
ACTIONiQ adds smart detection, instant alerts, and clear analytics to your existing VIDEOiQ system. Contact your account rep to schedule training and get started.
Schedule Training
Partners
Bring ACTIONiQ's AI Advantage to Your Customers
Ready to add powerful AI-driven detection and analytics to your offering? Connect with our Partner Sales team to learn how ACTIONiQ can strengthen your portfolio.
Contact Partner Sales
New Customers
Discover How ACTIONiQ Can Help Power Your Restaurants
Curious how AI-powered alerts and analytics can reduce wait times, boost accuracy, and protect your margins? Schedule a free assessment to find out.
Schedule A ConsultationFrequently Asked Questions
Find clear answers about how ACTIONiQ turns existing video into real time insights. Learn what features are included and how automated alerts improve store operations.
ACTIONiQ is an AI video analytics solution that turns your existing camera footage into real-time operational intelligence. It analyzes customer flow, queue conditions, service speed, staffing coverage, and dining room conditions, then alerts your team when something needs attention. Instead of finding problems after the shift, you catch them while they are happening.
ACTIONiQ helps you spot issues faster and focus on the operational conditions that need action. You already use video for visibility, but visibility alone will not tell you what requires attention, where you need to step in, which locations need support, or which conditions are developing right now. ACTIONiQ turns what you already see into insights you can act on.
ACTIONiQ includes everything in VIDEOiQ, so you keep video monitoring, Cloud Archive, Entry Count, Heatmaps, Snapshot Audits, and 3-Day Cloud Backup for one camera (OSS). On top of that, you get Service Insights, In-Store Speed of Service, and Snapshot AI. You get the full visibility of VIDEOiQ plus the real-time operational awareness that helps you run tighter, more accurate service.
Traditional video systems help you review footage after an issue has already cost you. ACTIONiQ adds an operational intelligence layer on top of your video, detecting defined conditions, alerting the right people, and measuring recurring patterns across locations. You move from looking back to acting in the moment.
Product Guides & Downloadable Resources
Get the Full Picture on ACTIONiQ
Dig into our resources below and see exactly what ACTIONiQ can do for your locations.
DTiQ Launches ACTIONiQ, an AI Video Analytics Solution for Multi-Location Restaurant Operations
ACTIONiQ detects operational exceptions as they unfold, alerting restaurant operators when they need attention.
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